Full Time - Customer Service Rep. (CSR and general admin/office support). This is not a full-time sit at your desk job. Candidate will be on feet multitasking throughout day.
Responsibilities:
Communicate with clients on the phone, email, fax and in person.
Process orders in a courteous, efficient and timely manner.
Organize workflow and coordinate with the production team to meet clients deadlines.
Attend to clients and immediately address any complaints and concerns, and facilitate satisfactory resolutions.
Promote new opportunities for existing accounts, as well as telemarketing/cold calling on leads for potential clients.
Qualifications:
Able to manage telephone calls professionally and efficiently.
Excellent verbal and written communication skills.
Good Attendance and punctuality
Interact with customers via phone, email, live chat, helpdesk etc;
Computer proficient and up-to-date on new technology. Knowledge of common application programs such as Microsoft Office, Adobe, minimum typing speed should be 50 wpm
Minimum 2 years experience in customer service.
Experience in scanning/copying industry preferred.
Simple Typesetting and Graphics
Front counter
Answer phones
Filing
Shipping receiving
General print production support - help with producing projects (folding, digital copiers, order supplies, collate, stuffing envelopes, etc.).
- Location: Jamaica, Queens
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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