Prepare and post labels/distribution lists and postal reports for all products on schedule
Create renewal campaigns and run renewal statements for assigned products on schedule
Prepare customer invoices for assigned products on schedule
Print orders for National Law Journal
Run standardized department month-end and other financial reports
Prepare circulation reports
Review and approve check requests for customer refunds (Multipub and Sunbelt)
Serve as primary point of contact between Customer Service department and marketing/finance for assigned publications
Represent needs and priorities of marketing/circulation to the Customer Service department and vice-versa
Advise and assist Data Entry/Customer Service reps on details of products, pricing, etc.
Assist Key Account/Judiciary customers with fulfillment, online access control and customer service
Coordinate/monitor customer access control to online content
Prepare distribution lists for books
Serve as back-up to other Account Representatives in department
Manage circulation list/bounces for digital edition (Texterity)
File and manage Annual USPS Statement of Ownership and Circulation
Manage monthly commission reports for Lexis-Nexis
Prepare CAPS reports
Approve fulfillment invoices in ALTEC
Monitor ALM printed and online promotional offers to ensure compliance with data entry standards
Assist local marketing staff in preparing circulation and marketing reports and queries
Required Skills and Knowledge
Ability to multitask
Rigorous follow-through and compliance with scheduled activities
Good communications skills for contacts with customers (written and phone)
Service-focused approach to helping division achieve their business goals
Familiarity with Microsoft Excel
Familiarity with publishing/circulation/fulfillment
Prior familiarity with Multipub a plus
ALM places a high value on employees and strives to be an employer of choice. To that end we offer competitive salaries, professional growth opportunities, and a comprehensive selection of benefits that include: medical, dental, vision, 401(K) and life insurance options.
Qualified candidates should submit resume and cover letter with salary requirements for immediate consideration. Only candidates selected for interviews will be contacted. No phone calls or agencies please. ALM is an equal opportunity employer that encourages and values diversity. M/F/D/V
ALM Media, where information and opportunity meet, is the leading provider of legal business news, information and products. With a top-rated portfolio that includes The American Lawyer, Corporate Counsel, Law Technology News, Law.com, Law Journal Press, The National Law Journal, Smart Litigator and ALM Legal Intelligence, ALM offers unmatched access to key audiences in the legal community--from managing partners, litigators and in-house counsel to C-level decision-makers, technology decision-makers and practitioners in many sub-specialties. Headquartered in New York City, ALM was formed in 1998. For more information, visit ALM.com and LAW.com.
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Posting ID: 3553171964
Posted at: 2013-01-17, 5:45PM EST
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