Call Center

Call Center

(Call Center - Customer Service) Adecco is looking for qualified and experienced Customer Service- Call Center personnel to work for a leading market research organization. In a joint venture between the two leading longitudinal consumer insights providers in the United States they recruit, motivate, and equip a representative sample of U.S. consumers with handheld scanning devices as well as alternative methods of data collection. Our client provides the highest quality, actionable consumer data. This consumer data is the raw material that powers the insights and solutions that allows them to deliver crucial information.

In this call center environment, you will act as the first point of contact for clients participating in the program. Responsibilities include:

--Answering between 50-100 incoming calls daily in a confident and courteous manner.

--Troubleshooting and resolving client concerns, such as the use of the retail scanning device.

--Building and maintaining relationships with clients by providing prompt and accurate service.

--Making outbound calls to panelists to improve client loyalty and retention.

--Maintaining and updating panelist database accurately.

--Keeping current on all new panelist issues and procedures.

This position works a part-time, varied work schedule not to exceed 30 hours per week. Schedule options are as follows:

Monday - Friday: 9 am -- 3 pm with Saturday 10 - 4

Monday - Friday: 3 pm -- 9 pm with Saturday 10 - 6

For consideration please reply by emailing a copy of your resume.
As an Adecco associate, you'll have access to a comprehensive group medical coverage plan, a 401k saving program, and direct deposit- EOE

• Location: Syosset
• Compensation: $11.00 per hour
• This is a part-time job.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.